Returns & Refunds Policy

General Policy

We aim to supply products in the condition and quantity confirmed with the customer.

Because agricultural products may include pesticides, fertilizers, seeds, crop nutrition products and other packaged items, return or refund eligibility may depend on the condition of the product, packaging, order details and applicable safety or regulatory considerations.

Customers should contact us promptly if there is a problem with an order.

When You Should Contact Us

Please contact Hamdard Zarai Corporation if:

• You received the wrong product
• You received the wrong pack size or quantity
• The product appears damaged during delivery
• The outer packaging is significantly damaged
• The product appears to have leaked or been compromised
• There is another clear order-related issue

Return Eligibility

A product may be considered for return or replacement where appropriate if:

• The item supplied is different from the confirmed order
• The product is damaged in transit
• The product packaging is materially damaged or compromised
• Another verified order-fulfilment issue has occurred

Return eligibility will be reviewed based on the specific circumstances.

Products That May Not Be Eligible for Return

A return may not be accepted where:

• The product has been opened or used
• The seal has been broken without a valid product-condition reason
• The product has been mixed, applied or partially consumed
• The original packaging or label has been removed or materially damaged by the customer
• The issue resulted from incorrect storage or handling after delivery
• The wrong product was ordered by the customer and has already been dispatched or opened
• The request is made after an unreasonable delay

Certain agricultural products may also be subject to handling or regulatory limitations that make returns impractical or inappropriate.

Inspection After Delivery

Customers should inspect products as soon as reasonably possible after delivery.

Please verify:

• Product name
• Pack size
• Quantity
• Seal and packaging condition
• Visible damage
• Label and product identity

If there is a problem, contact us before using the product.

Evidence for a Return or Refund Request

To help us review a return, replacement or refund request, we may ask for:

• Customer name
• Phone number
• Order details
• Product name
• Quantity
• Photos of the product
• Photos of the parcel or packaging
• Photo of the product label
• Description of the issue

Clear photos can help us understand the problem and determine the appropriate next step.

Replacement

Where a return issue is verified and replacement is appropriate, Hamdard Zarai Corporation may arrange a replacement subject to:

• Product availability
• Return or collection of the affected item where required
• Delivery arrangements
• Other relevant circumstances

Replacement availability is not guaranteed until confirmed.

Refunds

Where a refund is approved, the method and timing of the refund may depend on the original transaction method and the circumstances of the order.

Refund arrangements will be communicated directly to the customer.

Any delivery or handling charges may be treated separately depending on the reason for the return.

Incorrect Orders by the Customer

Customers should carefully confirm product name, pack size, quantity and other relevant details before finalizing an order.

If a customer orders the wrong product, return or exchange may not always be possible, especially if the product has been dispatched, opened, used or cannot safely be returned.

Contact us as soon as possible if you believe an order was placed incorrectly.

Damaged Products

If a product arrives visibly damaged, leaked or otherwise compromised:

• Do not use the product
• Keep the original packaging
• Take clear photos
• Contact Hamdard Zarai Corporation promptly

We may provide further instructions depending on the product and nature of the damage.

Agricultural Product Safety

For safety reasons, customers should not use any agricultural product that appears:

• Leaked
• Unsealed
• Contaminated
• Incorrectly labelled
• Severely damaged

Contact us for guidance before taking further action.

Delivery-Related Issues

Where damage appears to have occurred during courier or transport handling, we may need information about the parcel and delivery condition in order to review the matter with the relevant delivery provider.

Refund or Replacement Decisions

Return, replacement and refund requests are reviewed individually.

Any approved resolution will depend on the verified circumstances, product condition, applicable commercial terms and any relevant legal or regulatory requirements.

Nothing in this policy is intended to limit rights that customers may have under applicable law.