Shipping Policy

Order Confirmation

Customers may contact Hamdard Zarai Corporation through WhatsApp or other available contact methods to ask about:

• Product availability
• Current price
• Pack size
• Delivery options
• Shipping charges
• Estimated delivery time

An order is considered confirmed only after the relevant product and delivery details have been agreed with the customer.

Delivery Areas

Delivery availability may depend on:

• Customer location
• Product type
• Product quantity
• Courier or transport availability
• Applicable shipping restrictions
• Other logistical conditions

Customers should confirm delivery availability for their location before placing an order.

Shipping Charges

Shipping or delivery charges may vary depending on factors such as:

• Delivery location
• Parcel weight or size
• Product quantity
• Courier or transport provider
• Delivery method

Any applicable delivery charge should be confirmed before the order is finalized.

Estimated Delivery Time

Estimated delivery time may vary depending on:

• Destination
• Product availability
• Courier or transport service
• Public holidays
• Weather
• Operational delays
• Other circumstances outside our reasonable control

Where an estimated delivery period is provided, it should be treated as an estimate unless specifically confirmed otherwise.

Product Availability Before Dispatch

Some products may be displayed on the website while stock availability changes over time.

Before dispatch, Hamdard Zarai Corporation may confirm:

• Product availability
• Required quantity
• Pack size
• Delivery address
• Contact number
• Shipping method

If a product is unavailable, the customer may be informed before dispatch.

Customer Information

Customers are responsible for providing accurate delivery information, including where applicable:

• Full name
• Phone number
• Complete delivery address
• City or area
• Any necessary delivery instructions

Incorrect or incomplete delivery information may cause delays or unsuccessful delivery.

Courier and Transport Services

Orders may be delivered through available courier, logistics or transport services depending on the product and destination.

Delivery operations performed by third-party transport providers may be subject to their own service conditions and operational limitations.

Agricultural Product Shipping

Certain agricultural products may be subject to additional handling, transport or regulatory requirements depending on the product type and destination.

Where a product cannot reasonably or lawfully be shipped through a particular delivery method, an alternative arrangement may be required.

Delays

Although we aim to assist customers with timely delivery, delays may occur due to circumstances such as:

• Courier delays
• Transport disruptions
• Weather conditions
• Public holidays
• Incorrect delivery information
• Remote delivery locations
• Stock availability
• Events outside our reasonable control

If a significant delivery issue becomes known, we may attempt to inform the customer using the available contact information.

Receiving Your Order

Customers should inspect the parcel and product as soon as reasonably possible after receiving it.

Please check:

• Product name
• Pack size
• Quantity
• Packaging condition
• Whether the correct product was supplied

If there is an obvious issue with the order, contact Hamdard Zarai Corporation promptly.

Damaged or Incorrect Products

If a product appears damaged during delivery or an incorrect item is received, customers should contact us as soon as reasonably possible and provide relevant details.

Where useful, we may request:

• Order details
• Photos of the parcel
• Photos of the product
• Product label information
• Description of the issue

Any replacement, return or refund will be considered according to our Returns & Refunds Policy and the circumstances of the order.

Failed or Unsuccessful Delivery

If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number or another customer-related issue, additional delivery arrangements or charges may apply.

Customers should therefore make sure their contact and delivery details are correct before dispatch.

Changes to Shipping Arrangements

If you need to change delivery details after placing an order, contact us as soon as possible.

Changes may not be possible once the parcel has already been dispatched.